Window & Door Replacement in Des Plaines, IL

Buyer Beware!!! Read some of these reviews before you make your decision on which company to use! So many customers have experienced the same problems! Shoddy work, complete lack of after customer care and the so called "Concierge Service" does nothing but make the experience worse, when your assigned concierge has no idea how to manage, what should be, a straightforward project for someone who does it every day! My patio door was installed in early May 2026. I was told that my concierge (Antonia) would call to check that I was completely satisfied with my new door, but that call never came! I therefore reached out to RBA to express my concerns over several issues such as poorly fitting trim, terrible caulking, no caulking in places and more! Over the course of the summer, there has been countless calls that are not returned, and texts and emails that are ignored. When I did get the attention of my "concierge" an appointment would be made to address the problems, only for nobody to show up. Most alarming is the complete lies! On one occasion, my concierge arranged yet another appointment for someone to come to look at and fix the problems. When I explained that access to the exterior of the door would be difficult, if not impossible, due to a work crew removing my concrete patio, my concierge insisted that the RBA installation team were fully aware of my patio demolition, and that they would still come to complete the work. When the installation guy arrived, it was apparent that he had no idea of the work taking place, and that he did not have sufficient access to fix the problems! My 6 month, 0% interest free loan is due to be paid in 3 weeks, and I will advise the financing company that I have no intention of paying for a project that remains incomplete! Furthermore, I intend to find another company to replace the RBA patio door, after all, what use is a five-year installation warranty, when I cannot get issues addressed from the original installation? This is far from what I expected from the largest installer in the country, that employs master craftsmen, and guarantees complete satisfaction.

UPDATE 2 Years later: Called about a screen replacement cause it's always been sticky and difficult to slide. The first tech said they installed the wrong screen and he "didn't know how we had been making it work" so we scheduled a replacement; 4 weeks later they come out and couldn't install cause its the wrong model. Another 4 weeks later (after Ariana said she'd provide updates, silence) I called back and now they're telling me the part gets in at the end of this week, they'll verify the following Monday, and they don't have anyone to install until the following week. I really wish I never installed Andersen windows, 3 months for a warranty replacement part is insane. — ORGINAL POST: Wow, reading these reviews I feel super cheated on my experience. tldr; While the product is great, the customer service is so bad I would never recommend them. It's been almost a year since we had all the windows and sliding doors on the back of the house replaced and will be using Pella or Marvin for the front based on our experience with Renewal by Andersen. One positive star for the very efficient, sound dampening, custom windows and doors. It really is a beautiful product. (DO NOT get a screen door, especially if it's a custom size, I spend more time wrestling with it in the track than we do using it.) The "concierge" as they call them, Michael Morrow in Chicago, was at best useless and doesn't have a great grasp on the product. The install team had to rework many of his suggestions (ultimately saving us money on unnecessary/inaccurate items we were told we needed.) Michell Velazquez in the office was one of the rudest people I've interacted with and continually messed up scheduling. Andersen provided no guidance on which permits we needed for installation (eg. header replacements) and as complicated as permits get in Chicago, we wouldn't have been able to move forward with the replacements without a 3rd party contractor to help, so expect a ton of work and little support from Andersen if your project involves a permit. The one permit they were responsible for (parking for their team on install day) they neglected to obtain so their team just left, unannounced, 30min after getting here. This pushed our timeline out (other contractors that were dependent on windows going in) and ultimately cost us thousands. Dave and Greg, from Andersen's management team, took no accountability for this and actually got really aggressive on the phone when we were seeking resolution in this matter. There were MANY other issues I won't get into here, ultimately while the product is great the customer experience is terrible, which doesn't make sense considering their pricepoint is higher than the competitions. Expect many headaches, challenges, and gaslighting from the team.

Tom did a great job with the installation.

I can't say enough good things about the crew that worked at my house. Vladimir is a perfectionist and he and his team went above and beyond. They left my house and yard spotless. The windows look fantastic and he made sure that I was satisfied with their work. We inspected the inside and the outside together before they left. We have a large house and actually split replacing the windows up. We did the first floor with Anderson a few years back and now the upstairs windows. They have a great product with a class act of installers! I would recommend this company over any other. They are not the cheapest but you get what you paid for and then some. Thank You!!

Daniel and his team were excellent professionals! My installation of 12 windows took less than a day and the craftsmanship can’t be beat! His team left my place cleaner than they found it too, which is always appreciated. Daniel even moved my cat tree to make extra space for the install—so helpful! Thank you!

They were very professional, courteous, and nice. They left my home cleaner than they found it. Thank you

Mike and Martin excellent installers top notch